Below FAQ are some common questions about us form costumers.
If you have other questions, please just send it to info@womenesye.com.
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If you have an issue or question hit us up with any we're here to help you!.
All emails will be answered within 24 hours,
from 8 AM - 9 PM EST (Monday - Saturday)
Frequently Asked Questions
Processing Time and Shipping Time:
Order Cut Off 6 PM (Eastern Standard Time)Handling Time days 1-2 days (Monday - Saturday)
Transit Time days 7-10 (Monday - Saturday)During peak seasons or promotional periods, processing times may be slightly extended.
Please note that shipping times may vary depending on the destination and any unforeseen circumstances such as weather delays or carrier issues.
You can cancel/change your order before your order packed in our warehouse (2 hours upon payment).
Please feel free to contact us at info@womenesye.comIf your item is broken or defective, please email us at info@womenesye.com within 30 days with a description and photos of the issue. We'll respond within 24 hours, from 8 AM - 9 PM EST (Monday - Saturday) and guide you through the return or refund process.
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, Apple Pay and Bank Cards.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner. If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
